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Downtime

Loss of sensor transmission due to data ingestion outage

Mar 24, 2026 at 8:00am UTC
Affected services
app.tector.com
dev.tector.com/api/v1

Resolved
Mar 24, 2026 at 8:30am UTC

Resolved data ingestion outage.

Created
Mar 24, 2026 at 8:00am UTC

We’ve unfortunately experienced a bug in our data pipeline that resulted in the loss of all sensor transmissions over a 21-hour period (from 2026-03-23 11:00 to 2026-03-24 08:00 UTC).

The issue was caused by a failure in our external data ingestion service—the entry point through which all external data is received. Following a code change deployed the previous day, the service did not start successfully.

This failure was not detected by our existing error handling and reporting systems, as the error occurred during the startup phase, prior to full initialization. We are addressing this gap to ensure similar issues are captured and reported in the future.